Privacy Policy
Privacy Policy
Last Updated: September 11, 2026
At FLAGSHIIP®, we respect your privacy and are committed to handling personal information responsibly.
FLAGSHIIP® is operated by Taizhou Zhaohua Shidai E-commerce Co., Ltd. Taizhou Zhaohua Shidai E-commerce Co., Ltd. is responsible for the operation of flagshiip.com and the handling of personal information as described in this Privacy Policy.
This Privacy Policy explains how we may collect, use, store, disclose, and protect personal information when you visit our website, place an order, communicate with customer service, subscribe to marketing communications, or otherwise use our website and related services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide directly to us, as well as certain technical and usage information generated when you interact with our website.
Information You Provide
You may provide personal information when you:
- Place or manage an order;
- Create or manage an account, where available;
- Contact our customer support team;
- Request a cancellation, return, exchange, or refund;
- Subscribe to marketing or promotional communications;
- Participate in surveys, promotions, or other website activities; or
- Otherwise communicate with FLAGSHIIP®.
Depending on the interaction, this information may include:
- Name;
- Email address;
- Telephone number;
- Shipping address;
- Billing address;
- Order and transaction information;
- Product selections;
- Customer service communications; and
- Other information you voluntarily provide.
Payment information may be processed by authorized third-party payment providers. Where payment processing is handled by such providers, we may not directly store complete payment card information.
Information Collected Automatically
When you visit or interact with our website, certain technical and usage information may be collected automatically, including:
- IP address;
- Browser type and version;
- Device type;
- Operating system;
- Approximate location derived from technical information;
- Pages viewed;
- Date and time of visits;
- Referral sources;
- Website interactions;
- Cookie identifiers; and
- Other technical information relating to website use.
This information may be used to support website functionality, understand website performance, improve customer experience, detect security issues, and optimize our services.
2. How We Use Personal Information
We may use personal information for purposes including:
- Processing and fulfilling orders;
- Verifying transactions and payments;
- Arranging shipping and delivery;
- Providing order confirmations and shipping updates;
- Processing cancellations, returns, exchanges, and refunds;
- Responding to customer service inquiries;
- Managing customer accounts where available;
- Improving our website, products, and services;
- Analyzing website traffic and customer interactions;
- Preventing fraud, unauthorized transactions, and security threats;
- Maintaining website and transaction security;
- Sending marketing communications where permitted;
- Complying with applicable legal, accounting, tax, and regulatory obligations; and
- Protecting the rights, safety, and legitimate interests of FLAGSHIIP®, our customers, and others.
We seek to use personal information only for appropriate business, operational, security, and legal purposes.
3. Cookies & Similar Technologies
FLAGSHIIP® may use cookies and similar technologies to support website functionality and improve the customer experience.
These technologies may help us:
- Remember preferences;
- Maintain shopping cart information;
- Keep customers signed in where available;
- Understand website traffic;
- Analyze product and page performance;
- Detect security risks;
- Measure marketing effectiveness; and
- Improve website functionality.
Depending on your location and applicable law, you may be provided with options to manage certain cookie preferences.
You may also manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features or functionality.
4. How We Share Personal Information
We may share personal information with service providers and other parties where reasonably necessary to operate our business and provide our services.
Service Providers
Personal information may be shared with providers that assist us with:
- Payment processing;
- Order fulfillment;
- Shipping and logistics;
- Website hosting and technology;
- Analytics;
- Email communications;
- Customer support;
- Fraud prevention; and
- Other operational services.
These providers may receive information reasonably necessary to perform the services they provide to us.
Legal and Business Requirements
We may also disclose personal information where reasonably necessary to:
- Comply with applicable laws, regulations, or legal processes;
- Respond to lawful requests from authorities;
- Enforce our Terms of Service;
- Investigate fraud, abuse, or security concerns;
- Protect our legal rights;
- Protect customers or other persons; or
- Address legal claims or proceedings.
We do not sell customers' personal information for monetary consideration.
Certain uses of cookies, analytics, advertising, or similar technologies may be treated as sharing or selling under some privacy laws. Where required by applicable law, we will provide applicable choices or controls.
5. Marketing Communications
Where permitted by applicable law and where required consent has been obtained, we may send marketing or promotional communications regarding:
- New products;
- Special offers;
- Discounts;
- Promotions;
- Product recommendations; and
- Other FLAGSHIIP® updates.
You may unsubscribe from marketing emails at any time using the unsubscribe option included in the communication or by contacting:
Unsubscribing from promotional communications does not prevent us from sending necessary transactional communications relating to orders, payments, shipping, returns, refunds, or customer service.
6. Your Privacy Rights
Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.
These rights may include the ability to:
- Request access to personal information we maintain about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of eligible personal information;
- Request information about how personal information is used;
- Withdraw consent where applicable;
- Object to or restrict certain processing activities where applicable;
- Opt out of certain marketing communications;
- Exercise applicable choices regarding certain data-sharing activities; and
- Exercise other rights available under applicable privacy laws.
Some requests may be subject to identity verification, legal limitations, fraud-prevention requirements, or mandatory record-retention obligations.
To submit a privacy request, please contact:
Email: service@flagshiip.com
Please provide sufficient information for us to identify your request and, where necessary, verify your identity.
7. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:
- Completing orders;
- Providing customer support;
- Maintaining transaction records;
- Resolving disputes;
- Preventing fraud;
- Meeting accounting and tax requirements; and
- Complying with legal obligations.
Different categories of personal information may be retained for different periods depending on operational and legal requirements.
When information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable law.
8. Information Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, unauthorized disclosure, or destruction.
However, no internet transmission, electronic storage system, or security method can be guaranteed to be completely secure.
While we take reasonable steps to protect personal information, we cannot guarantee absolute security.
9. International Data Transfers
FLAGSHIIP® may serve customers in multiple countries and regions.
As a result, personal information may be transferred to, stored in, or processed in countries or regions outside your place of residence when necessary for website operations, order fulfillment, payment processing, shipping, customer support, analytics, or other service functions.
This may involve:
- Taizhou Zhaohua Shidai E-commerce Co., Ltd.;
- Payment providers;
- Shipping and fulfillment providers;
- Technology service providers;
- Customer support providers; and
- Other business service providers.
Where required by applicable law, we take reasonable steps to apply appropriate safeguards to international transfers of personal information.
10. Children's Privacy
Our website and services are not specifically directed toward children under the age of 13 or any higher minimum age required by applicable local law.
We do not knowingly seek to collect personal information directly from children where parental or guardian authorization is legally required.
If you believe that a child has provided personal information to us improperly, please contact:
We will review the request and take appropriate action in accordance with applicable law.
11. Third-Party Websites & Services
Our website may contain links to third-party websites, payment services, shipping providers, social media platforms, or other external services.
These third parties operate independently and may maintain their own privacy policies and data practices.
FLAGSHIIP® is not responsible for the privacy practices of third-party websites or services that we do not control.
We recommend reviewing the applicable privacy policies before providing personal information to third-party services.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business operations, website functionality, data-processing practices, services, or applicable legal requirements.
When this Privacy Policy is updated, the revised version will be published on this page and the Last Updated date will be revised where appropriate.
We encourage customers to review this Privacy Policy periodically.
Official Contact Information
If you have questions about this Privacy Policy, your personal information, privacy rights, or a data-related request, please contact us using the official information below.
FLAGSHIIP® is operated by Taizhou Zhaohua Shidai E-commerce Co., Ltd.
9:00 AM – 6:00 PM (Hong Kong Time)
For privacy-related requests, please contact service@flagshiip.com .
Legal Company Name:
Taizhou Zhaohua Shidai E-commerce Co., Ltd.
Business Address:
3rd Floor, No. 529 Bingang Avenue, Shamen Town,
Yuhuan City, Taizhou City, Zhejiang Province, China
Customer Support Email:
service@flagshiip.com
Thank you for choosing FLAGSHIIP®.