Shipping Policy
Shipping Policy
Last Updated: September 11, 2026
Thank you for shopping with FLAGSHIIP®.
FLAGSHIIP® is operated by Taizhou Zhaohua Shidai E-commerce Co., Ltd. We are committed to providing customers with clear and transparent information about order processing, shipping methods, delivery estimates, tracking, shipping fees, customs, and delivery-related issues.
Please review this Shipping Policy before placing your order.
1. Order Processing Time
After successful payment confirmation, orders are generally processed within 1–3 business days.
During this period, our fulfillment process may include:
- Order verification;
- Product inspection where applicable;
- Picking and packing;
- Shipping label preparation; and
- Handover to the applicable shipping carrier.
Business days generally exclude weekends and public holidays.
During peak shopping periods, promotional campaigns, public holidays, or periods of unusually high order volume, processing may occasionally take longer than usual.
Once your order has been dispatched, you will normally receive a shipping confirmation email containing available tracking information.
2. Shipping Methods & Estimated Delivery Times
Available shipping methods may vary depending on your delivery destination, product type, fulfillment location, and carrier availability.
Estimated delivery times begin after dispatch and do not include the 1–3 business day processing period.
Standard Shipping
Estimated delivery time: approximately 3–7 business days after dispatch.
Standard Shipping may be available for eligible orders and destinations. Actual delivery time may vary depending on the destination, carrier performance, and logistics conditions.
Expedited Shipping
Where available, expedited shipping may provide faster delivery.
Estimated delivery time: approximately 2–4 business days after dispatch.
The availability, estimated delivery time, and applicable additional shipping cost will be displayed during checkout where expedited shipping is offered.
International Shipping
For certain international destinations, delivery may take approximately 7–21 business days after dispatch or longer, depending on the destination and logistics conditions.
International delivery times may be affected by:
- Destination country or region;
- Carrier performance;
- Customs clearance;
- Transportation capacity;
- Seasonal demand;
- Weather conditions;
- Public holidays; and
- Other circumstances outside our reasonable control.
All delivery times are estimates rather than guaranteed delivery dates unless a specific guaranteed delivery service is expressly stated during checkout.
3. Fulfillment Locations
Orders may be fulfilled from different fulfillment facilities depending on product availability, inventory location, product type, fulfillment arrangements, and delivery destination.
The dispatch location may therefore vary between orders.
In some cases, products within the same order may be fulfilled from different locations and shipped separately.
The fulfillment location does not change the customer service and after-sales protections described in our applicable policies.
4. Shipping Fees
Shipping costs, where applicable, are calculated and displayed during checkout before payment is completed.
Shipping costs may depend on factors including:
- Delivery destination;
- Product quantity;
- Package size and weight;
- Available shipping routes; and
- Selected shipping method.
Customers can review the applicable shipping charge before completing the purchase.
From time to time, FLAGSHIIP® may offer free shipping, discounted shipping, promotional shipping rates, or other shipping incentives.
Where such promotions apply, any applicable conditions, eligible destinations, minimum order requirements, or promotional periods will be displayed on the website or during checkout.
5. Order Tracking
Most FLAGSHIIP® orders include shipment tracking.
Once your order has been dispatched, you will normally receive a shipping confirmation email containing available tracking information, which may include:
- Your tracking number;
- Shipping carrier information; and
- A link or instructions for checking delivery progress.
Please allow some time after receiving a tracking number for the carrier's tracking system to update.
Tracking information may occasionally remain unchanged for several days while a package moves between logistics facilities, undergoes customs processing, or waits for the next carrier scan.
If your tracking information has not updated for an extended period, please contact:
Please include your order number and available tracking information.
6. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully verify:
- Recipient name;
- Street address;
- Apartment or unit number, where applicable;
- City;
- State or province;
- Postal or ZIP code;
- Country; and
- Contact information.
If you notice an error in your shipping information, please contact us as soon as possible at:
We will make reasonable efforts to correct the address if the order has not yet entered fulfillment, packing, or shipping.
Once an order has been processed, packed, or dispatched, we may no longer be able to modify the delivery address.
Delivery problems caused solely by incorrect or incomplete information supplied by the customer may require additional investigation and may not always be correctable after dispatch.
7. Shipping Restrictions
Certain products or destinations may be subject to shipping restrictions because of:
- Carrier limitations;
- Package size or weight;
- Destination-country import regulations;
- Restricted transportation routes;
- Local delivery service availability;
- Customs requirements; or
- Other legal or operational limitations.
If we determine that an order cannot be shipped to the address provided, we will contact you where reasonably possible to discuss available options.
Depending on the circumstances, available options may include:
- Providing an alternative eligible shipping address;
- Selecting an alternative product where appropriate;
- Adjusting the affected order; or
- Cancelling the affected item or order and issuing the applicable refund.
8. Customs Duties, Import Taxes & Fees
International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country or local authorities.
Unless otherwise stated during checkout, these charges are generally not included in the product price or shipping fee charged by FLAGSHIIP®.
Where applicable, customers may be responsible for customs duties, taxes, or other import-related charges required by local authorities, unless otherwise required by applicable law.
Customs rules and import requirements vary between countries and regions.
We recommend reviewing applicable import requirements in your destination before placing an international order.
Customs clearance may result in additional delivery time outside the estimated shipping period.
9. Delayed Deliveries
Shipping delays may occasionally occur because of circumstances including:
- Carrier delays;
- Customs processing;
- Severe weather;
- Transportation disruptions;
- High seasonal parcel volumes;
- Public holidays;
- Local delivery restrictions;
- Incorrect or incomplete shipping information; or
- Other circumstances outside our reasonable control.
If your package has not arrived within the expected delivery period, please first check the available tracking information.
Please also confirm that the shipping address and contact details provided with your order are correct.
If the shipment remains significantly delayed or the tracking information has not updated for an extended period, please contact:
Please include your order number and tracking information so that our customer service team can review the shipment.
10. Lost Packages
If your tracking information has not updated for an extended period or you believe your package may have been lost in transit, please contact:
Please provide:
- Your order number;
- Recipient name;
- Shipping address; and
- Tracking number, if available.
Our customer support team will review the available tracking information and, where appropriate, work with the applicable carrier or logistics provider to investigate the shipment.
If a shipment is confirmed as lost and the loss was not caused by incorrect delivery information or another customer-controlled circumstance, we will provide an appropriate replacement or refund solution at no additional cost to the customer.
The exact solution may depend on product availability, shipment status, and the circumstances of the loss.
11. Damaged Packages or Products
If your package arrives visibly damaged or a product has been damaged during transportation, please contact our customer service team as soon as reasonably possible.
To help us review the issue, please provide:
- Your order number;
- A description of the problem;
- Clear photos of the outer packaging where relevant;
- Clear photos or videos of the damaged product; and
- Any other relevant information that helps demonstrate the issue.
For transit-related damage, we recommend contacting us within 7 days of delivery whenever reasonably possible so that we can investigate the issue promptly.
This recommended reporting period does not replace or shorten any applicable rights or eligibility under our Cancellation, Return & Refund Policy or applicable consumer law.
If the product is confirmed to have been damaged during shipment, we will provide an appropriate replacement, refund, or other after-sales solution at no additional cost to the customer.
12. Packages Marked as Delivered
In some cases, a carrier may mark a package as Delivered shortly before the customer physically receives it.
If tracking shows Delivered but you cannot locate the package, we recommend:
- Checking around your property, mailbox, reception area, parcel locker, or other safe delivery locations;
- Asking household members, neighbors, building management, or reception staff;
- Confirming that the shipping address on your order is correct;
- Allowing a short reasonable period for the carrier's delivery status to fully update; and
- Contacting the carrier where appropriate.
If the package still cannot be located, please contact our customer service team with your order number and tracking information.
A tracking status marked “Delivered” does not automatically prevent us from reviewing a reasonable delivery-related claim.
We will review the available information and assist with appropriate next steps based on the circumstances.
13. Multiple Packages
Depending on product availability and fulfillment locations, items from the same order may occasionally be shipped separately.
If this occurs, you may receive:
- More than one package;
- Multiple tracking numbers; or
- Packages arriving on different dates.
You will not normally be charged additional shipping fees solely because FLAGSHIIP® chooses to fulfill your order in multiple packages.
14. Order Changes & Cancellations
If you need to modify or cancel an order, please contact us as soon as possible.
Cancellation requests should generally be submitted within 48 hours of placing the order.
We will make reasonable efforts to accommodate your request if the order has not already entered fulfillment, packing, or shipping.
Submitting a cancellation request within 48 hours does not guarantee that the order can still be cancelled if it has already been processed or shipped.
Once an order has been shipped, cancellation is no longer possible.
After delivery, eligible products may be returned in accordance with our Cancellation, Return & Refund Policy.
For modification or cancellation requests, please contact:
15. Delivery Responsibility & Customer Support
Orders may be transported and delivered by independent shipping and logistics providers.
Certain carrier delays, routing changes, customs procedures, weather conditions, and transportation disruptions may be outside FLAGSHIIP®'s direct operational control.
However, transferring a package to a shipping carrier does not mean that FLAGSHIIP® will automatically refuse assistance with a legitimate delivery issue.
If your shipment is significantly delayed, appears to be lost, arrives damaged, or cannot be located despite being marked as delivered, please contact our customer support team.
We will review the available information and provide appropriate assistance in accordance with this Shipping Policy, our Cancellation, Return & Refund Policy, and applicable consumer protection requirements.
Nothing in this Shipping Policy is intended to exclude or limit consumer rights that cannot legally be waived under applicable law.
Official Contact Information
For questions regarding your order, shipping status, delivery time, tracking, customs, delayed shipments, lost packages, damaged shipments, or other shipping-related matters, please contact us using the official information below.
FLAGSHIIP® is operated by Taizhou Zhaohua Shidai E-commerce Co., Ltd.
9:00 AM – 6:00 PM (Hong Kong Time)
For customer service inquiries regarding an existing order, please include your order number and tracking information whenever available.
Thank you for choosing FLAGSHIIP®.